Customer Success Manager (Data & AI)

Location: Indonesia
Discipline: Data & AI
Contact name: Carla Gomez

Contact email:
Published: 30 days ago
Startdate: 31 March 2023 - 31 March 2023

​We are seeking a Customer Success Manager to be responsible for identifying use cases and realizing value for C&CS Growth Offerings as well as guide customer IT executives through changes needed to unlock the full value of hybrid cloud, and demonstrate the value of C&CS Growth Offerings to customers while identifying additional opportunities for adoption.\

Key responsibilities:

  • Responsible for use case identification and value realization for C&CS Growth Offerings

  • Architects and co-creates MVP alongside customer practitioner

  • Drives increased usage and adoption for C&CS Growth Offerings

  • Guides customer IT executives through the changes needed to unlock the full value of hybrid cloud

  • Demonstrates value of C&CS Growth Offerings to the customer and identifies additional opportunities for adoption

  • Activates early renewal conversations, drives upsell and works with renewal team to ensure execution of the renewal process

Preferred Experience:

  • Technical understanding and hands-on experience with Containers, OpenShift or equivalent, Value Prop, Use Cases, Competitive Differentiation

  • Experience in Customer Success, Professional Services and/or Services Industries, Technical Sales (e.g., technology or management, consulting)

  • Experience with enterprise software implementations/operation/presale in 1 or 2 of this areas:

  • Enterprise Workflow

  • Integration technology e.g. Kafka, MQ, Rest API

  • Data Management

  • Data Science e.g. AI, Predictive

  • Security e.g. Threat Management, Access management

  • Observability e.g. application/performance management

  • Ability to show customers how to “use” the offerings to get to first productive use and proactive expansion

  • Analytical mindset and problem-solving skills

  • Understanding of enterprise software implementations, SaaS / IaaS / PaaS and cloud applications

  • Strong interpersonal relationship building and executive communications skills

Apply now and take your career to the next level!

EA License: 23C1501 CEI Reg Nu.: R1219292