Customer Success Manager (Integration)

​We are seeking a Customer Success Manager (Integration) to be responsible for understanding customer business and technology needs and serve as a trusted technical expert for cloud migration, deployment, and adoption of Hybrid Cloud & AI Growth Offerings.

Key responsibilities:

• Responsible for use case identification, solution architecture design, MVP builds, and adoption of

• Growth Offerings that run on Red Hat OpenShift.

• Apply technical skills to help customers achieve their business outcomes with hybrid cloud & AI Growth Offerings.

• Guide IT executives through the changes needed to unlock the full value of hybrid cloud.

• Show users how to get value out of the company’s solutions, identify expansion opportunities.

• Work with the renewal team to ensure execution of the renewal process.

Requirements and Qualifications:

• Experience in customer success, professional services and/or services industries.

• Experience in technical customer success management, consulting, pre-sales, enterprise architecture or equivalent.

• Ability to lead technical conversations and persuade others to take action based on requirements and value provided by solutions.

• Experience handling difficult customers or situations and demonstrating resolutions.

• Possess an analytical mindset and problem-solving skills with the ability to navigate data and people to find answers.

• Technical understanding of Containers, OpenShift or equivalent, Value Prop, Use Cases, Competitive Differentiation, IBM Software and Cloud Services.

• Strong interpersonal relationship building and executive communication skills.

• Ability to manage multiple customer accounts and projects simultaneously.

Apply now and take your career to the next level!

EA License: 23C1501 CEI Reg Nu.: R1219292