Customer Success Manager (Integration)
|Discipline:||Technology, Data & AI|
|Contact name:||Carla Gomez|
|Published:||30 days ago|
|Startdate:||31 March 2023 - 31 March 2023|
We are seeking a Customer Success Manager (Integration) to be responsible for understanding customer business and technology needs and serve as a trusted technical expert for cloud migration, deployment, and adoption of Hybrid Cloud & AI Growth Offerings.
Responsible for use case identification, solution architecture design, MVP builds, and adoption of
Growth Offerings that run on Red Hat OpenShift.
Apply technical skills to help customers achieve their business outcomes with hybrid cloud & AI Growth Offerings.
Guide IT executives through the changes needed to unlock the full value of hybrid cloud.
Show users how to get value out of the company’s solutions, identify expansion opportunities.
Work with the renewal team to ensure execution of the renewal process.
Requirements and Qualifications:
Experience in customer success, professional services and/or services industries.
Experience in technical customer success management, consulting, pre-sales, enterprise architecture or equivalent.
Ability to lead technical conversations and persuade others to take action based on requirements and value provided by solutions.
Experience handling difficult customers or situations and demonstrating resolutions.
Possess an analytical mindset and problem-solving skills with the ability to navigate data and people to find answers.
Technical understanding of Containers, OpenShift or equivalent, Value Prop, Use Cases, Competitive Differentiation, IBM Software and Cloud Services.
Strong interpersonal relationship building and executive communication skills.
Ability to manage multiple customer accounts and projects simultaneously.
Apply now and take your career to the next level!
EA License: 23C1501 CEI Reg Nu.: R1219292
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