Customer Success Specialist (Orthopedic Nurse/Physiotherapist)

Location: Singapore
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Published: 28 days ago
Startdate: 23 February 2023 - 23 February 2023

​We are looking for a Customer Success Specialist (Orthopedic Nurse/Physiotherapist) to join our client, a rapidly growing health platform & wearables company.


  • Support patients, surgeons/nurses/physiotherapists, and other healthcare professionals for the use of company products.

  • Own customer experience, attend to inquiries and address concerns, gather feedback for product and service improvement.

  • Maintain professional brand image by offering professional care and services.

  • Stay updated on relevant procedures, workflows, and latest developments in orthopedic care and rehabilitation.

  • Prepare, deploy, and retrieve company equipment from end-users.

  • Build and maintain positive relationships with key customer accounts.

  • Any other ad-hoc operational duties as assigned.

Expected Areas of Competence:

  • Strong clinical skills in nursing, physiotherapy, or orthopedics with relevant competency and experience.

  • Experienced in clinical practice and patient communication.

  • Good interpersonal skills with a pleasant personality.

  • Dedication to service excellence and desire to continuously improve.

  • Strong team player with effective communication skills.

  • Problem-solving mindset with a drive to continuously upgrade skills and grow.

  • Degree or Diploma in Life Science, Physiotherapy, Nursing or related field.

  • Certified Nurse or Physiotherapist is highly desirable.

  • 2 years' experience in clinical practice or medical/pharmaceutical sales/customer service.

Do you have what it takes to join our mission-driven team? Apply now!

Please note that due to high application volumes, we regret that only successful candidates will be contacted.

EA License: 20S0080 CEI Reg Nu.: R1219292